September 1998
Features
- FSEF Announces New CPCs by Colleen Murphy Klein
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Proactive PR Placates Press—Recent funeral service encounters with the media
Are You Media Saavy? by Patrick B. Haggerty -
Promoting Funeral Service Values
Canadian funeral directors share invaluable tips from their sucessful public relations campaign by Laura Hamilton - How to Write a News Release by Kelly Smith
- Guidelines for Responding to Funeral Price Inquiries by the Media by T. Scott Gilligan
- Creative Image Building by Dennis E. Ferrara
- Creating Ritual Spaces for Kids A Marketing & Caring Plan for Funeral Homes by Rev. Fr. Richard B. Gilbert
- Education's Role in Public Relations by Stephen W. Smith
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Customer Care
Employee Superstars Part I: Friend or Foe? by Alan D. Wolfelt, Ph.D.
Departments
- President's Perspective
- Editor's Desk
- Letters
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Grief Relief
Ten Serenity Suggestions for the Bereaved by Victor M. Parachin -
Washington Wire
Aides are Uneasy When Funeral Directors Come Calling - Newsline
- NFDA Reports by Executive Director, Family Contact, Survey Results
- Member News
- Supplier News
- School News
- In Remembrance
- Calendar
- Classified Ads