May 1999
Features
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A Heritage Worth Preserving
The Howard C. Raether Library is the world's premier research library on funeral service by Connie Smith -
Better Yourself, Better Your Profession
NFDA's convention workshops provide a myriad of continuing-education opportunities -
Handle With Care
Funeral service professionals should exercise extreme caution when handling victims of Creutzfeldt-Jakob disease by Kurt Soffe -
Funeral Directors are Environmentally Good Citizens
An update on NFDA's environmental accomplishments by Carol Lynn Green -
Where There's a Will, There's a Way
A funeral director's rights as a creditor of the decedent's estate by Stephen R. Rocco -
Firing Peter to pay Paul
Today's aging work force necessitates understanding age-discrimination laws by Sue Goeller -
Upon Further Review...
NFDA seeks to amend Funeral Rule to cover third-party sellers by T. Scott Gilligan - Legislative Conference Wrap-up by Chris Raymond
Departments
- President's Perspective
- Editor's Desk
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Grief Relief
Growing Through Grief by Victor M. Parachin -
Customer Care
The "And Then Some" Habit Part I: Why Your Staff Must Believe in Providing Value-Added Customer Service by Alan D. Wolfelt, Ph.D. -
Funeral Director's Library
Forever Changed: Book paints personal portrait of Oklahoma City bombing by Howard C. Raether -
Washington Wire
It's Called "Stepping up to the Plate" in Baseball by John H. Fitch Jr. -
Compliance Connection
OSHA's Proposed Ergonomic Standard by Edward M. Ranier -
My Thoughts
Unanimity of Purpose by Howard C. Raether - PAC Update
- Newsline
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NFDA Reports
Executive Director, NFDA Members - Member News
- Supplier News
- School News
- In Remembrance
- Calendar
- Classified Ads
- Advertising Index