December 2000
Features
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Deathcare 2000
Independent funeral homes are well positioned to turn current trends to their competitive advantage, but will they? by Alan D. Creedy -
The Direct-Cremation Conundrum
Helping families make an informed choice that should be the role of every arrangements counselor by Bill Hilbrick -
Chat Room Crackdown
Internet communications pose antitrust risks for members and their associates by T. Scott Gilligan -
The Next Step
NFDA promotes its newly adopted Model Consumer Protection Guidelines for State Preneed Funeral Statutes by Kelly Smith -
NFDA Online Learning Center
Continuing education at your fingertips by Renee Gryzkewicz -
Look Around!
Bettering the profession may be as simple as getting back to the basics by James L. McDaniel
Departments
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Grief Relief
Happy Holidays? by Victor M. Parachin