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Anna Bernfeld – Vice President, Member Relations Division
Oversees recruitment and retention efforts of the Association.
Phone: 262-814-1540 |
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Deborah Andres– Director of International Relations
Responsible as the association's primary liaison for international relationships, both within the United States and abroad. Increase international membership in NFDA. Identifies and meets the needs of NFDA members who serve diverse communities. Develops new and current relations with funeral service suppliers through the selling of product and services NFDA offers, including advertising, booth space, sponsorships, membership lists, and all other supplier-related revenue.
Phone: 262-814-1554 |
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Kim Klotz – Member Services Representative Team Leader
Responsible for the duties of a Sr. Member Service Representative position. Also, responsible for assisting in the initial and ongoing training and mentoring of member service staff in all aspects of excellent service; assigning and monitoring daily workload, problem solving within NFDA policy and understanding and applying policy appropriately.
Phone: 262-814-1562
Personal Member Services Representative for: the District of Columbia, Georgia, Maine, Ohio, Texas, Virginia, Wisconsin and Wyoming.
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Ruthann Johnson – Senior Member Services Representative
Represents the Association by placing and receiving telephone calls and sending materials to members. Assists members with questions about NFDA member benefits, programs and services, and consumers with questions about funeral service and other constituents. Provides quality data entry support in processing membership payments, orders and registrations.
Phone: 262-814-1525
Personal Member Services Representative for: Connecticut, Iowa, Kentucky, Louisiana, Michigan, Mississippi, Nebraska, North Dakota, South Dakota and Tennessee.
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Julie Stanhope – Senior Member Services Supplier Representative
Represents the Association by placing and receiving telephone calls and sending materials to members and suppliers. Assists members and suppliers with questions about NFDA member benefits, programs and services, exhibits, advertising and consumers with questions about funeral service and other constituents. Provides quality data entry support in processing membership payments, orders and registrations. Phone: 262-814-1561
Personal Member Services Representative for: Arkansas, Florida, Kansas, Maryland, Massachusetts, Minnesota, Montana, New Mexico, New York and Rhode Island.
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Patricia Bykowski – Member Services Representative
Represents the Association by placing and receiving telephone calls and sending materials to members. Assists members with questions about NFDA member benefits, programs and services, and consumers with questions about funeral service and other constituents.
Phone: 262-814-1564
Personal Member Services Representative for: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Illinois, Indiana, Nevada, Oklahoma, Oregon, Utah and Washington.
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Rose Pena-Member Services Assistant
Represents the Association with the operation of switchboard; receives and routes all incoming calls, greets all visitors, responds to member questions, assists with mailings.
Phone: 262-814-1520 |
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Jill Tab – Account Executive Endorsed Programs
Responsible for identifying and developing partnerships that creates value for NFDA members and generates revenue for the association. Programs include but are not limited to: endorsements, music licensing and management services.
Phone: 262-814-1529 |
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